Refunds, disputes and cancellations

PDRS BESS Platform Application fees

There are no refunds on application fees charged by Kelpie Energy. An application rejected by an ACP is not grounds for a refund of our fee. We charge a reduced fee for resubmission of an existing application.

Technical issues

Where there is a technical issue with our platform, a customer may contact our support email address at support@kelpieenergy.com and if we verify that the issue was with our software and not their application, we will waive (if not yet paid) or refund (if already paid) their resubmission fee.

Disputes with ACP or VPP providers

If you have an issue or dispute with an ACP or VPP provider, please raise your concerns directly with that business — we are not liable for their business practices. However, we are always willing to receive feedback if you believe an ACP or VPP provider on our platform is behaving poorly — we will take this feedback onboard and consider whether we continue to support them.